In this day and age most newer computers come pre-loaded with Anti-Virus software. With that being said the vendor shift in antivirus solutions and security software providers is to promote security suites or those all inclusive "Swiss Army Knives" of computer security; Norton IS, McAfee Security Center, and even AOL just to name a few. These “Swiss Army Knives” come with everything from Anti-Virus, to real-time process monitoring, firewall, spam filters, java script and web content filters, popup blockers and Ad-ware scan removal engines.
Working for a
call center that supports an online software solution I encounter at least 20
calls a day from users that after installing Norton IS or McAfee are unable to
use our system. The quick response would be to fix our system but hey that’s neither
always possible nor feasible given the vast number of Security Systems
available so all too often users end up disabling large portions of these
systems to regain access to those resources they need (though if they call us we will walk them through configuring their software correctly to play nice with our system)
Thus in the end the user may have spent upwards of 50 dollars for a software package
that is in a large part disabled when they are online. This is further compounded by
the fact that most users rather than disabling or configuring only those
components they need end up removing or disabling large portions of the system
to fix a perceived problem the result being that they are effectively naked on
the internet. This means they either suffer in silence or go without virus
protection.
Alas it hardly seems that a day goes by without hearing about some
new virus, worm, phishing scam on the network news. When I was a young teenager
I used to scan the channels for anything of this type I could find and now that I am constantly deluged by it I am tired of it all (irony is that
I find it so interesting) the end result of this of course being that most
users have a general knowledge of what a virus is and worse know someone in
their direct circle of friends that has been affected by mal-ware on their
system but while they consider themselves protected sadly they are just as
vulnerable. With virus writing and malware development becoming profit
generators the developers of these systems have become much better at
hiding, protecting and enabling their software, while sadly enough the
heuristic library based scan engines of the anti-virus providers have remained largely
unchanged. So if you are the average user you are in one of the following five
categories
1. Over
protected using an all-in-one antivirus suite carrying everything from a
firewall to deleted files recovery system
2. Using
the same service but large sections of it disabled rendering it useless
3. Using
a generic scanner not configured to update running virus definitions from the
original date of purchase
4. Everything
is just right
5. Sliding
around the internet essentially naked protected by luck or using a non standard
operating system
The purpose of this article therefore is to explain what is a virus, what is
a Trojan, what exactly is this mal-ware stuff, and what can you do to defend
yourself from them. The internet is a big bad place and while AOL’s security
center maybe the all-in-one solution to all your security needs I seriously
doubt it so let’s take a minute and go over some basics.
So what is a virus, simply put a virus is a program that is able to
replicate itself. Viruses spread mutate and infect much like biological vectors
and can cause system damage either unintentionally or intentionally expose the
user to further security issues and may cause system instability or for the
lack of better terms your computer to act sick. Some other side effects of a
virus include:
1. Network
slowdown due to the retransmission of the virus
2. Loss
of files and system data
3. Operating
system instability that is recoverable
4. Operating
system instability that is not recoverable
So now that we have covered viruses what exactly is a Trojan? Trojans also known as root-kits
allow the creator or distributor to monitor and or manage a remote system. Most
often they are used to steal data and monitor the users either for profit or
because of personal gain (revenge, curiosity, or both). Trojans due their
nature are usually transmitted to the user by someone they know or are acquainted
with, however this is becoming a thing of the past though with the recent increase in
so called zombie networks and botnets. Trojans can be very difficult to remove
due to technologies designed to protect or cloak themselves from the operating
system, the major difference between a Trojan and virus is that a virus is self
replicating whereas a Trojan is not though this is changing. Trojans can cause
the following issues:
1. System
damage and file and data loss
2. Unexpected
behavior due to the remote control feature
3. Personal
data security is compromised
4. Unauthorized
access to systems and resources
5. You
becoming the node in a large spam relay network
With Trojans and viruses defined we move on to Mal-ware, mal-ware is that
generic third category of software that is malicious in nature, and while it
may have aspects associated with Trojans and viruses their method of infection
is generally different. Mal-ware is typically associated with a larger category
of malicious software known as spy-ware. Effects of mal-ware vary but for the
most part they are resistant to removal self replicating, and obfuscating.
Mal-ware is also quickly becoming a viable profit center for many smaller
developers helping to distribute ad software that generates revenue for the
program. In recent years due to surge in Mal-ware installs the browser market
has shifted its scope from IE to a 3rd party browser model. Symptoms
of a mal-ware may include:
1. Change
or loss of important data on your computer such as documents, music and video
files, this is known as espionage
2. Unexpected
behavior due to the shoddy coding of the software
3. Personal
data security is compromised
4. Unauthorized
access to systems and resources
5. You
becoming the node in a large spam relay network
Ok so we have taken a look at the virus, Trojans, and mal-ware now why are
they such a growing threat. First off it has increasingly become easier to
create and distribute mal-ware using freely available systems. Using these systems almost anyone can
build a piece of mal-ware and distribute it in a matter of days if not sooner.
Replication modes have continued to vary and intermix with malware spreading
using everything from IM (internet message clients), to email, and web pages it
becomes increasing difficult to secure all infection vectors without affecting
the productivity of the system. As the timeline from exploit to mal-ware
continues to decrease patch management becomes a growing concern systems are
becoming increasingly blended and complex this proves to be a daunting task to
many end users and thus after a while they fail to keep up with patch
management. Unfortunately mal-ware developers count on this fact and utilizing
multiple modes of infection they can be sure their virus will continue to
spread even though the exploit their software uses may be long since fixed.
Ok now that you’re scared is there light at the end of the tunnel? Yes, first off if you haven’t done so already go and get an anti-virus software
and if you have the choice stay away from those all in one anti-virus security
suites. If you are home user consider using a couple of free clients:
2. Antivir
3. AVG
If you have the money and want to pay for one go for one of these
1. F-Secure
2. Kaspersky
3. Sophos
4. Norton
Antivirus (not the security suite)
If you are using an anti-virus solution already then check it to make sure
it is working properly:
1. Try
to run a manual update if it fails then see if your service has expired if it
has then either renew or purchase a new solution
3. If
you have one of those Swiss Army knives open it up and make sure everything is
green if not then consult your literature to see why
4. Configure
your antivirus to update regularly
5. Configure
your antivirus to perform a full scan at least once a week
Anti-Virus covered now if you don’t have a Swiss Army knife you probably
need a firewall if you are running windows xp then update to service pack 2 the
firewall with windows xp service is more than sufficient.
1. If
you are on a broadband connection get a router this will act as a hardware
firewall and end many of the troubles at the gate
2. If
you are not running Windows XP or hate Microsoft then run a third party
firewall I personally recommend kerio
3. If
you are on a dial up connection consider using ICS (internet connection
sharing) this way you can isolate your primary computer from infection (if
interested I will write an article on doing this simply leave a commend to that effect)
Now you need anti-spy-ware (my recommendations in order of preference)
1. Sunbelt software awesome
counterspy product
4. Ad-aware
Once you have one of those then configure them to auto-update and auto scan
your computer weekly don’t be concerned with the reoccurrence of cookies these
are for the large part innocuous and misleading indications of a mal-ware
infection.
Some other more generic tips
1. Use
web-mail where you can if you haven’t already setup a gmail or yahoo account
and use those to read and send emails
2. If
your ISP offers web-mail then use it
3. Switch
browsers I personally like firefox but many people may find the new Netscape
more convienent
5. If
you are on Windows XP setup a restricted account and use it for browsing the
web
We have covered a lot but for the most part it is fairly generic and should
be universally applicable if you did not get anything else from this article
then please go and get an antivirus solution and configure it properly. So many
things can be prevented by diligent updating and the great thing about software
nowadays is that it takes the work out of this dull task and makes it a
background process that should be transparent to you. All the prevention in the
world means nothing if you don’t apply common sense though so if you don’t know
the person and they send you an executable, picture, or anything don’t open it;
if you do know the person and have even an inkling of suspicion then contact
them. Ultimately learn from the experience of others and ask what it is like to
be without their system for a day or lose productivity due to a file or process
being lost and all this will seem well worth it. By being diligent your online experience
can be fun, informative, and even profitable as with any system invest in
preventative maintenance and you will extend your investment into the future.






